Coach Operator Avoids Traffic Commissioner’s Public Inquiry Being Dealt with by Formal Warning and New Undertaking after prompt response to DVSA Visit

A DVSA visit should always be a call to action for an operator. Murray Oliver received a call as soon as the Operator knew that
DVSA were planning to visit. He was able to advise of the preparatory steps for such a visit, introduce the
Operator to a Transport Consultant who could review the operators files, suggest improvements and training
courses and prepared the written response within 14 days of the visit. When the case was referred to the Office
of the Traffic Commissioner the Traffic Commissioner decided that a Formal Warning and an undertaking to
complete a Transport Manager Refresher was an appropriate regulatory response in this case. A quick response
and some good advice have avoided a Public Inquiry.