Coach Operator gets Formal Warning and New Undertaking at Public Inquiry after prompt response to Visit

A DVSA visit should always be a call  to action for an operator. Murray Oliver received a call as soon as the Operator knew that DVSA were planning to visit. We were able to advise of the preparatory steps for such a visit, introduce the Operator to a Transport Consultant who could review the operators files, suggest improvements and training courses and we prepared the written response within 14 days of the visit. When the case was referred to the Office of the Traffic Commissioner the Traffic Commissioner decided that a Formal Warning and an undertaking to complete a Transport Manager Refresher was an appropriate regulatory response in this case. A quick response and some good advice have avoided a Public Inquiry.